Privacy policy
At Nzage (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase our products.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
Your name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment provider—we do not store your full credit card details)
Purchase history
Information you provide when contacting us
IP address, browser type and device information
Website usage data through cookies and analytics
How We Collect Information
We collect personal information when you:
Place an order
Create an account
Subscribe to our newsletter
Contact us via email or our website
Browse our website
Participate in promotions or surveys
Why We Collect Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Communicate about your purchases
Improve our website and services
Detect and prevent fraud
Comply with legal obligations
Send marketing communications where you have opted in
Payment Processing
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card information on our servers.
Shipping Providers
To deliver your orders, we may share your name, delivery address, email address and phone number with our shipping and logistics providers.
Third-Party Services
We may use third-party services including:
Payment processors
Shipping providers
Website hosting providers
Email marketing services
Analytics providers (such as Google Analytics)
Social media advertising platforms
These providers only receive the information necessary to perform their services.
Cookies
Our website uses cookies and similar technologies to:
Remember your preferences
Improve website performance
Analyse website traffic
Personalise your shopping experience
You can disable cookies through your browser settings; however, some features of our website may not function correctly.
Marketing Communications
If you subscribe to our mailing list, we may send you updates, promotions and product news. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
Access and Correction
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate.
Please contact us using the details below.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Overseas Disclosure
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
Children’s Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:
Nzage
Nzage@outlook.com.au
or via the contact us page
We will respond to privacy enquiries and complaints within a reasonable timeframe.