Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Upon receiving your item(s) contact us no later than 48 hours in case of return (conditions apply). Change of mind is not accepted for return. Exchange of product might be possible pending approval but the shipping fees will be covered by the customer and if applicable the price adjustment.
Return Conditions
Please inspect your order upon reception and contact us immediately no later than 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please, attach photos of the item(s), the damage and the packaging including the shipping label and any other relevant information so that we can claim with the carrier if the damage was caused during transit. Once your request is approved, the item must be returned within seven business days. We will inspect the order upon arrival as per our terms and conditions.
If your return request is accepted, we’ll send to you a return shipping label. Items sent back to us without first requesting a return will not be accepted. Once your order is placed, you have 15 minutes to cancel it. If not your order will be processed within 48 hours Monday to Friday.
What we inspect
Once your return application is approved and we have received the item(s), we inspect the condition of the item(s). your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products that arrive in used condition, such as; pet hair, smell of smoke or perfume will not be accepted. These items can be returned to you at your cost. We thank you for your understanding.
Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or due to a customer change of mind. Please get in touch if you have questions or concerns about your specific item.
To start a return process, you can send your enquiry through our contact us page or email us at nzage@outlook.com.au. Please note that returns will need to be sent to the advised address at the time of the return application. If your return is accepted, we’ll send to you a return shipping label.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nzage@outlook.com.au.