Shipping policy

Order processing times 

your order will be processed within 1 to 3 business days. We try our best to get your order shipped as soon as possible but during seasonal times like Christmas, order processing can take up to 5 or 7 business days. We appreciate your patience while we prepare your order. Thank you. 

Shipping times

The order ships from Australia. We are currently shipping Australian wide with the plans to expand to new countries. Orders shipping within Australia should arrive within 8 - 10 business days. If you live in a regional area including WA,NT, Tasmania or QLD please allow additional days. The delivery timeframe are only estimate only. Please note that we do not have control over shipping delays. You will receive a tracking information.

Shipping costs

we offer free shipping for orders over $150AUD. Please note that this free delivery offer is subject to change at any time. However orders processed during a free delivery offer period will be processed accordingly. 

Our shipping costs vary and are calculated at checkout. You can select between standard or express shipping. We usually work with Australia Post for deliveries but pending availability and delivery location another carrier might be requested. If you have any questions please contact us.

Nzage is an online store, no collection is available. Delivery only. Until further notice. 

Returns, Exchange and Cancellations

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Upon receiving your item(s) contact us  immediately up to 48 hours in case of return (conditions apply). Change of mind is not accepted for return whoever if available exchange of product might be possible pending approval but the shipping fees will be covered by the customer and the price adjustment if applicable. 

Please inspect your order upon reception and contact us immediately no later than 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A five business days is our return policy once your request is approved.

Unfortunately, we cannot accept returns on sale items or change of mind, gift cards if applicable. Please get in touch if you have questions or concerns about your specific item. 

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. Once your order is placed, you have 15 minutes to cancel it. If not your order will be processed within 24 hours or 48 hours Monday to Friday.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us